Privacy policy
Privacy Policy
Welcome to Dream Home Collection ("we", "our", or "us"). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our services, make purchases through dreamhomecollection.com.au (the "Site"), or otherwise communicate with us (together referred to as the "Services"). "You" refers to any individual using our Services, whether as a visitor, customer, or other user whose personal data we handle.
By using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services.
Updates to This Policy
We may revise this Privacy Policy periodically to reflect changes in our operations or legal obligations. Updated versions will be posted on the Site, with the effective date clearly noted.
Information We Collect and How We Use It
Over the past 12 months, we have collected personal information from the following sources to provide, improve, and protect our Services:
Information You Provide Directly:
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Contact details (e.g., name, address, phone number, email)
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Order information (e.g., billing/shipping address, payment confirmation)
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Account data (e.g., username, password, security questions)
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Shopping history (e.g., viewed items, cart, wishlist)
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Customer support messages
Some features require personal data to function. Opting out may limit access to certain Services.
Information Collected Automatically via Cookies: We use cookies and similar technologies to collect information like IP address, device/browser data, and interaction with the Site. See Shopify's cookie policy at shopify.com/legal/cookies for more details.
Information from Third Parties: We may also receive data from vendors and service providers, including Shopify and our payment processors. These third parties help us process transactions, support our Site, and deliver personalized content.
How We Use Your Personal Information
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Service Fulfillment: Process payments, ship products, handle returns/exchanges, and manage your account.
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Marketing: Send promotional content via email, SMS, or mail and customize ads.
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Security: Detect and address fraud or misuse.
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Communication: Provide customer service and support.
Disclosure of Personal Information
We may share your data:
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With service providers (e.g., hosting, payments, analytics, support)
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With business partners (e.g., Shopify) for marketing and operational purposes
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When you consent or direct us to do so (e.g., via social integrations)
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Within our corporate group
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In legal or business restructuring scenarios
In the past 12 months, we disclosed:
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Contact, order, and usage data to vendors and partners
We do not use or disclose sensitive data to infer user characteristics.
User-Generated Content
Any reviews or public content you share may be visible to others. We are not responsible for the privacy of content you voluntarily make public.
Third-Party Links
Our Site may link to external websites. These sites are not governed by our Privacy Policy. Please review their terms independently.
Children’s Privacy
Our Services are not directed to children. We do not knowingly collect data from individuals under 16. If you believe a child has shared personal data with us, contact us to request deletion.
Data Security & Retention
While we implement security measures, no system is 100% secure. We retain data based on service needs, legal obligations, and account status.
Your Rights and Choices
Depending on your location, you may have rights to:
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Access or request copies of your data
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Request deletion or correction
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Transfer your data
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Restrict processing or withdraw consent
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Manage marketing preferences
To exercise these rights, contact us using the details below. We may request verification of your identity.
We do not discriminate based on your privacy rights.
Complaints
If you have concerns about how your data is handled, please contact us. You may also have the right to file a complaint with your local data authority.
International Users
We may store and process your data outside your country, including in the U.S. For EU/UK users, we use standard contractual clauses or other legal mechanisms for international data transfers.
Contact Us
If you have questions or wish to exercise your rights, please reach out to us at: